Terms of Agreement

These Terms of Agreement (“Agreement”) are entered into between Neighborhood Parcel, doing business as HireMobileNotary.com (“Company,” “we,” “us,” or “our”), located at 1215 Main St, Suite 120, Tewksbury, Massachusetts 01876, and the individual or entity booking, using, or paying for any notary or related service (“Client,” “you,” or “your”).

The following definitions apply throughout this Agreement:

Term	Meaning
“Services”	All notary public, loan signing, apostille, I-9 authorized representative, CORI notarization, document translation, document drop-off and pick-up, and any related services provided by the Company.
“Appointment”	Any scheduled in-office or mobile notary session confirmed by the Company, booked through our online booking system.
“Signer”	The individual whose signature is to be witnessed, acknowledged, or whose identity is to be verified during the appointment.
“Authorized Representative”	When acting in the capacity of I-9 Employment Eligibility Verification (Form I-9), the Company acts as an authorized representative of the employer and is not performing a notarial act.
“Booking”	Any reservation, order, or request for Services submitted through the Company’s website, phone, or email systems.
“Effective Date”	The date on which the Client submits a Booking, makes payment, or otherwise engages the Company’s Services — whichever occurs first.

By proceeding with any Booking or payment, the Client represents that they are at least 18 years of age and have the legal authority to enter into this Agreement on behalf of themselves or any organization they represent.

HireMobileNotary.com and Neighborhood Parcel provide notary public services, apostille processing, I-9 authorized representative services, certified document translation, and related document services in the Commonwealth of Massachusetts and, where applicable, in Southern New Hampshire.

All Services are subject to availability and the discretion of the Company. The Company reserves the right to decline any Booking or to discontinue any appointment in progress if:

• The Signer is unable to demonstrate a satisfactory, unexpired government-issued photo identification
• The Signer does not appear to understand the nature or content of the document they are signing
• The Signer appears to be acting under duress, fraud, undue influence, or incapacity
• The document presented contains information the notary has reason to believe is fraudulent or improper
• Completing the notarization would violate Massachusetts notary laws, USCIS regulations, or any other applicable law
• The safety of our notary agent cannot be reasonably assured at the appointment location

In any such case, the appointment fee is nonrefundable if the notary has arrived at the location or the appointment has commenced. The Company shall not be liable for any delays, losses, or damages resulting from a declined or discontinued appointment.

All Bookings are subject to availability and are not confirmed until the Client receives a written confirmation from the Company via email or text message. Submission of a Booking form, payment, or phone request alone does not constitute a confirmed appointment.

• Confirmation: Appointments are confirmed by email or text from the Company. Clients should retain their confirmation for their records.
• Hospital & care facility appointments must be confirmed and paid in full before the notary will travel to the location.
• Same-day appointments (less than 4 hours’ notice) are subject to a $25 surcharge and are accepted at the Company’s sole discretion.
• Appointment times are approximate. The Company will make every reasonable effort to arrive at the agreed time. Delays of up to 30 minutes caused by traffic or other factors beyond the Company’s control do not constitute a breach of this Agreement.
• Rescheduling must be requested at least 24 hours before the original appointment time. Rescheduling with less than 24 hours’ notice is subject to the cancellation policy in Section 4.

The following cancellation and refund rules apply to all Services. The Client is responsible for reviewing and understanding this policy before booking. Booking constitutes acceptance of these terms.

Refund Processing: Approved refunds will be processed to the original payment method within 5–7 business days. Refund requests must be submitted by contacting the Company via our contact form or by calling (978) 424-4629.

Payment is required at the time of booking or at the time of service, as agreed with the Client. The following payment terms apply to all Services:

• Accepted payment methods: All major credit cards, debit cards, PayPal, Apple Pay, Zelle, cash, and attorney direct billing (by prior arrangement only).
• Hospital and care facility visits must be paid in full before the notary departs for the appointment location. No exceptions.
• Additional services rendered at the appointment beyond what was originally booked (additional seals, additional documents, additional service time) will be invoiced and are due within 48 hours of the appointment.
• Surcharges: Same-day appointments (under 4 hours’ notice) carry a $25 surcharge. Evening, weekend, and after-hours surcharges apply as published on the Notary Zones page. Parking costs incurred in Zone III (urban areas) are billed at actual cost.
• Disputed charges must be raised with the Company in writing within 7 days of the appointment. After 7 days, all charges are deemed accepted by the Client.
• Returned payments (declined cards, returned checks, reversed ACH transfers) will incur a $35 returned payment fee. The Company reserves the right to require cash payment for any future appointments from Clients with a history of returned payments.
• Attorney direct billing is available by prior written arrangement only. Invoices are due net 15 days. Late payments are subject to a 1.5% monthly interest charge.

The Client is responsible for ensuring that all conditions necessary for the successful completion of the appointment are met. The following obligations apply to every appointment:

• Valid identification: Every Signer must present a current, unexpired government-issued photo ID (U.S. driver’s license, state ID, or passport) at the time of the appointment. The Company cannot complete the notarization without satisfactory identification and is not responsible for appointment failures due to missing or inadequate ID.
• Completed documents: All documents must be fully prepared and complete at the time of the appointment. The notary cannot and will not provide, prepare, or modify document content. Blank spaces in documents must be filled in before signing — notarizing a document with blank spaces may render it legally invalid.
• Do not pre-sign: Documents must not be signed before the notary arrives. The notary must witness the signature in real time. A pre-signed document cannot be notarized and the appointment fee is still charged.
• Required witnesses: If the document requires witnesses (e.g., wills, deeds in certain jurisdictions), the Client is responsible for arranging those witnesses. The Company does not supply witnesses unless specifically agreed in advance.
• Safe location: The Client is responsible for ensuring the appointment location is safe and accessible for the notary agent. The Company reserves the right to refuse or abandon a mobile appointment if the notary’s safety cannot be reasonably ensured.
• Accuracy of booking information: The Client is responsible for providing accurate location, contact, and document information at the time of booking. Fees resulting from incorrect information (e.g., wrong address, incorrect document type) are the Client’s responsibility.
• I-9 employer responsibility: When using the Company as an authorized representative for Form I-9, the employer retains full legal liability for any violations, errors, or omissions on the completed form. The employer must provide written or verbal designation of the Company as their authorized representative before the appointment.

The following rules govern how all Services are delivered and apply to every appointment regardless of service type:

• One notary seal per appointment is included in the base rate. Each additional notarial act (additional seal, jurat, acknowledgment) is billed separately.
• 15 minutes of service time is included in the base rate for all zones. Time exceeding 15 minutes is billed in 15-minute increments at the applicable rate.
• Language services: Services in English, Arabic, and French are provided at no additional language charge. The notary will communicate with the Signer in the language necessary to ensure understanding, but the Form I-9 and all notarial certificates are completed in English as required by law.
• Document copies and shipping: The Company can arrange FedEx or UPS shipping of completed documents at the Client’s expense. Scanning and emailing of completed documents is available upon request and may carry a nominal fee.
• Availability: All Services are subject to availability. Confirmation of an appointment does not guarantee a specific notary agent unless specifically arranged in advance. The Company may substitute a qualified commissioned notary if the primary notary becomes unavailable.
• Errors and omissions: If a notarial error is made by the Company that renders the document legally unacceptable for recording or submission, the Company will re-perform the notarization at no additional charge, provided the Client notifies the Company within 7 days of the original appointment. This is the Client’s exclusive remedy for notarial errors.
• Recording rejection: The Company does not guarantee that any notarized document will be accepted for recording by any Registry of Deeds, government agency, or third party. Document preparation, format, and content are the Client’s and their attorney’s responsibility.

Appointments at hospitals, nursing homes, assisted living facilities, rehabilitation centers, and other healthcare or correctional facilities are subject to the following additional conditions:

• Full prepayment required: All hospital and care facility appointments must be confirmed and paid in full before the notary departs for the location. No exceptions.
• Signer cognizance: The Signer must be cognizant and clearly aware of what they are signing. If the notary determines that the Signer does not have sufficient capacity to understand the document, the notarization will be declined. The appointment fee is nonrefundable in this circumstance.
• Document language: Documents must be in English, Arabic, or French, and must be legible and fully completed before the appointment.
• Facility cooperation: The Client is responsible for notifying the facility of the notary’s scheduled visit and ensuring access. The Company is not responsible for denied access by facility staff.
• Attorney preparation: The Company strongly recommends that all documents for hospital or care facility appointments be prepared by a licensed attorney prior to booking the notary. The Company cannot give legal advice on document content.
• Fee upon departure: Once the notary has departed for a hospital or care facility appointment, the full appointment fee becomes nonrefundable regardless of whether the notarization is completed.

To the fullest extent permitted by Massachusetts law, the Company’s total liability to the Client for any claim arising from or related to any Service, Booking, or appointment shall not exceed the total amount paid by the Client for the specific appointment giving rise to the claim.

Specifically, the Company is not liable for:

• Rejection of any document by a Registry of Deeds, court, government agency, lender, title company, or other third party
• Errors in document preparation, content, or format that were present before the notarization
• Delays in closing, recording, or filing caused by the Client’s failure to prepare documents in advance
• Any loss resulting from the Client or Signer providing false, fraudulent, or misleading information
• Force majeure events including severe weather, traffic accidents, road closures, or other circumstances beyond the Company’s reasonable control
• Any I-9 compliance violations, USCIS penalties, or immigration consequences resulting from the Client’s use of the Company as an authorized representative
• Any loss, liability, or damage arising from the Client’s choice to rely on a notarized document without obtaining appropriate legal advice

No information provided by the Company — whether in person, by phone, by email, on our website, or through any other communication — constitutes legal advice. No attorney-client relationship is created by the use of our Services.

• The Company cannot advise you on whether a document is legally appropriate for your situation, what rights or obligations it creates, or how it will be interpreted by courts or government agencies.
• For estate planning, power of attorney, wills, trusts, and any document with legal consequences, you should consult a licensed Massachusetts attorney before booking a notary appointment.
• For immigration documents including I-9, apostille for immigration purposes, and certified translations submitted to USCIS, you should consult a licensed immigration attorney.
• Any general information provided by the Company about document requirements or procedures is informational only and does not constitute legal advice or a guarantee of legal sufficiency.

The Client agrees to defend, indemnify, and hold harmless Neighborhood Parcel, HireMobileNotary.com, and their officers, employees, agents, and representatives from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• The Client’s or Signer’s misrepresentation, fraud, or provision of false or misleading information in connection with any appointment
• The Client’s use of any notarized, translated, or authenticated document in any transaction, proceeding, or submission
• Any violation of applicable law by the Client in connection with the Services, including USCIS I-9 regulations
• The Client’s failure to disclose material information that affects the validity or appropriateness of the notarization
• Any third-party claim arising from the Client’s use of Services provided by the Company

The Company takes the confidentiality of client information seriously. The following privacy practices apply to all Services:

• Client information collected during the booking and appointment process (name, address, phone number, email, appointment details) is used solely to provide and coordinate the requested Services.
• Document content: The Company does not retain copies of client documents beyond what is required by Massachusetts notary law (journal recordkeeping) or as agreed in writing with the Client.
• No sale of data: The Company does not sell, rent, or share client personal information with third parties for marketing purposes.
• Legal disclosures: The Company may disclose client information when required by law, court order, or valid legal process, or when necessary to prevent fraud.
• Notary journal: Massachusetts law requires notaries to maintain a journal of notarial acts. This journal is a legal record and may be subpoenaed by a court of law.

For full details on data handling, please review our Privacy Policy.

This Agreement is governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.

• Informal resolution first: Before initiating any legal proceeding, the Client agrees to contact the Company in writing via our contact form to attempt to resolve the dispute informally. The Company will respond within 10 business days.
• Venue: Any legal action or proceeding relating to this Agreement or the Services shall be brought exclusively in the state or federal courts located in Middlesex County, Massachusetts, and the parties consent to the personal jurisdiction and venue of those courts.
• Time limitation: Any claim against the Company arising from Services must be brought within one (1) year of the appointment date, or the claim is permanently barred. This limitation applies regardless of any longer statutory limitation period.
• Waiver of class action: The Client waives any right to participate in any class action lawsuit or class-wide arbitration against the Company.
• Severability: If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full force and effect.

This Agreement constitutes the entire agreement between the Client and the Company with respect to the Services and supersedes all prior representations, understandings, and agreements, whether written or oral.

• Right to modify: The Company reserves the right to update or modify these Terms at any time by posting the revised version at hiremobilenotary.com/terms-of-agreement/. The “Last Revised” date will be updated accordingly. Continued use of the Services after a revision constitutes acceptance of the updated terms.
• No waiver: The Company’s failure to enforce any provision of this Agreement does not constitute a waiver of the right to enforce that provision in the future.
• Assignment: The Client may not assign or transfer any rights or obligations under this Agreement without the prior written consent of the Company.

These Terms of Agreement were drafted to protect the legal and operational interests of Neighborhood Parcel dba HireMobileNotary.com. They are not legal advice. Clients and the Company are encouraged to seek independent legal counsel on any provision they do not fully understand.

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